Desk Does Not Go Through Full Range of Motion October 23, 2024 02:38 Updated To download the Troubleshooting Guide, click here. If the desk does not raise all the way up. Extended Height Range: 22.6" - 48.7" Basic Height Range: 27.3" - 46.4" Error Code: E12 1. SYNCHRONIZE THE DESK. VIEW INSTRUCTIONS HERE. 2. TEST INDIVIDUAL LIFTING COLUMNS. VIEW INSTRUCTIONS HERE. TROUBLESHOOTING GUIDE Complete Troubleshooting Guide Related articles How can we help you with your Ology Desk? Desk Movement is Not Smooth Desk Goes Up, But Not Down (or vice versa) Common Procedures Desk Goes Up, But Not Down (or vice versa)