To download the Troubleshooting Guide, click here.
If your desk is unresponsive or or if the digital-display controller does not display the height, check for power to the desk.
1. CHECK OUTLETS
- Check for power at the outlet. Does another device have power when plugged into the outlet?
- Check that the desk is fully plugged in at the outlet on the panel, wall or power strip located under the desk.
2. CHECK POWER CORD
- Check that the Power Cord is fully seated in the Control Box found under the desk.
- Inspect the power cord for defects, replace the defective cord.
3. INSPECT POWER CORD FOR DEFECTS; REPLACE THE DEFECTIVE CORD.
4. CHECK LOW-VOLTAGE CABLES
- Check that all the Low-Voltage Cables are fully connected.
- Inspect the Low-Voltage Cables for damaged pins. If any appear bent, use a thumb tack to correct.
-
Tip: When inspecting cables, unplug the Power Cord from the outlet.
5. CHECK CONTROL BOX
Inspect the control box for damaged pins. If any appear bent, use a thumb tack to correct.
- Tip: When inspecting the control box, unplug the Power Cord from the outlet.
6. SYNCHRONIZE
TROUBLESHOOTING GUIDE
| Complete Trouble Shooting Guide |