This troubleshooting method usually solves most issues.
IMPORTANT TIPS
❗️ Every desk should be synchronized periodically for proper use.
❗️ After replacing parts, the desk must be synchronized.
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To download the Quick Reference Troubleshooting Guide (Installer), click here.
To download the Quick Reference Troubleshooting Guide (User), click here.
Digital Display: E01, INITIALIZE, SYNCHRONIZE
1. CLEAR SPACE
Remove items that may interfere with lowering the desk
- Move objects from under the desk that may impede the lowest height when the desk is fully lowered (e.g. storage, chairs).
- If items are already attached to the desk (e.g. privacy screens, computer), make sure they are free of obstruction too.
2. LOWER DESK
Adjust the desk by lowering the desk to its lowest position. Release the controller.
3. SYNCHRONIZE DESK
Press down on the Controller and hold for 10 seconds. When synchronized, the desk will move up and down slightly.
4. RAISE AND LOWER DESK
Raise the desk all the way up to ensure cords are not disconnecting. Then lower all the way down to confirm proper function.
TROUBLESHOOTING GUIDE
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