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Error codes are only available with the Digital/Preset Controller.
HOT The display reads HOT.
E00 The display reads E + an error code
|
ERROR CODE |
NAME |
DESCRIPTION |
POTENTIAL CAUSE |
SOLUTION / TROUBLESHOOTING |
|
HOT |
Overheating |
The Control Box incorporates software protection against overheating |
Exceeding the Duty Cycle; operation in an extremely hot environment. |
Wait until the HOT error message is no longer displayed. May need to wait for entire remaining 18 minutes of 20 minute duty cycle period. |
|
E00 |
Internal error, Channel 1 |
Relay sticks, MOSFET defect |
Control box fault, or fault at connectors. |
Try soft reset (unplug, wait 5 sec, plug back in); if this does not solve the issue, re-initialize the Control Box. Verify function of Control Box via troubleshooting steps. Replace Control Box if faulty. |
|
E01 |
Internal error, Channel 2 |
Relay sticks, MOSFET defect |
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E02 |
Internal error, Channel 3 |
Relay sticks, MOSFET defect |
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E12 |
Defect, Channel 1 |
Short circuit, impulse timeout |
Lifting Column fault, or fault in Low-Voltage Cables, or at connections to Control Box. |
Verify low-voltage connections are properly made, and that pins / connectors are not damaged. Test Lifting Columns per troubleshooting steps, and proceed through rest of steps if Lifting Columns are not faulty. |
|
E13 |
Defect, Channel 2 |
Short circuit, impulse timeout |
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E14 |
Defect, Channel 3 |
Short circuit, impulse timeout |
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|
E24 |
Overcurrent, Motor M1 |
Over current on channel |
Desk or Bench is overloaded, or has hit an obstruction. |
Remove excessive loads, remove any obstructions. The Lifting Columns may need to be re-synchronized. After this, verify proper function. If not functioning properly, proceed through troubleshooting steps. |
|
E25 |
Overcurrent, Motor M2 |
Over current on channel |
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E26 |
Overcurrent, Motor M3 |
Over current on channel |
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E48 |
Overcurrent, Motor Group 1 |
Over current on group |
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E49 |
Overcurrent, Motor Group 2 |
Over current on group |
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E60 |
Collision Protection |
Collision detected |
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E62 |
Overcurrent, Control Box |
Control box over current over all motor groups, or SMPS overload |
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|
E36 |
Plug Detection in Motor Socket M1 |
Lifting Column not detected on channel |
Low-voltage connectors disconnected, or not connected properly; Lifting Column fault. |
Check connections for damage / proper attachment. Check Low-Voltage Cables for damage. Proceed through troubleshooting steps. |
|
E37 |
Plug Detection in Motor Socket M2 |
Lifting Column not detected on channel |
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E38 |
Plug Detection in Motor Socket M3 |
Lifting Column not detected on channel |
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E61 |
Lifting Column Changed |
Lifting Column has been changed |
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E55 |
Synchronization Lost, Motor Group 1 |
Synchronization Lost, Motor Group 1 |
Lifting Column has been changed. |
Re-synchronize Lifting Columns |
|
E56 |
Synchronization Lost, Motor Group 2 |
Synchronization Lost, Motor Group 2 |
Lifting Columns have lost synchronization. |
Re-synchronize Lifting Columns |
|
E67 |
High Voltage |
Over voltage |
Internal fault, or power supply too high. |
Verify power at outlet is norming using another device. If power is abnormal, disconnect from source. Try soft reset / initialization of Control Box if power is normal. |
|
E70 |
Motor configuration Changed |
Motor Configuration Changed |
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E71 |
Anti-Pinch Configuration Changed |
Anti-Pinch Configuration Changed |
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E81 |
Internal Error |
CRC flash CRC EEPROM Data not saved at power off HW initialization FW-driver initialization |
Control box fault, or fault at connectors. |
Try soft reset, (unplug, wait 5 sec, plug back in); if this does not solve the issue, re-initialize the Control Box. Verify function of Control Box via troubleshooting steps. Replace Control Box if faulty. |
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TROUBLESHOOTING GUIDE
| Complete Troubleshooting Guide |