To download the troubleshooting guide, click here.
- Each Lifting Column contains an individual motorized lift mechanism.
- The Control Box contains a power transformer. This converts high-voltage AC current from the wall outlet to low-voltage 24v DC current, which powers the Lifting Columns.
- Only the main power cable carries high voltage. All other cables carry low voltage.
- The Control Box contains a computer processor, with embedded software controllers.
- The Control Box controls all aspects of Desk and Bench motion, and synchronizes motion of the individual Lifting Columns.
- The Control Box will shut down the entire Desk or Bench if a fault is detected. For example, if one Lifting Column is binding or trapped, it will draw significantly more current than the other Lifting Column, and the Control Box will shut down the entire Desk or Bench to prevent further damage.
- The Controller is the user interface to the Desk and Bench, and directs all Desk and Bench movements via the Up-Down buttons and the Preset buttons.
- Preset data is stored in the Control Box, not in the Controller itself.
READ THE ASSEMBLY DIRECTIONS AND USER GUIDE
Many times, problems can be the result of improper assembly. Reference the Assembly Directions document to ensure the Desk or Bench is assembled correctly. If so, reference the troubleshooting steps throughout this document.
OBTAINING REPLACEMENT PARTS
Contact your local Steelcase dealer to help identify and order Service Parts. If you need help, call 888.STEELCASE.
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TROUBLESHOOTING GUIDE
| Complete Troubleshooting Guide |