| ERROR CODE |
POTENTIAL CAUSE |
SOLUTION/TROUBLESHOOTING |
| SELECT HEIGHT |
|
- Lift up or press down on the Controller to scroll through the starting heights
- Choose the correct height
- Wait for 2 seconds until the light guide fills. When all three bars are full, the starting height is saved
- If height displayed is still incorrect, please refer to this article Height Displayed is Incorrect.
|
|
E01
INITIALIZE
SYNCHRONIZE
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- Desk has an unknown position
- Desk has been unused for a long period of time
- Lifting Column added or replaced
- Electronics added or replaced (e.g. Control Box, Controller, Low-Voltage Cable)
|
- Synchronize the desk
|
| E08 |
|
- Unplug the Power Cord from the outlet for 15 seconds, and plug back in
- Synchronize the desk
- If steps 1-2 do not work, replaced the Control Box
- After replacing the Control Box, synchronize the desk
|
| E09 |
- Multiple Controllers activated at the same time
|
- Test Controllers one at a time
- If necessary, replace the faulty Controller
- After replacing the Controller, synchronize the desk
|
| E10 |
- Power Cord pulled during desk adjusting up or down
- Internal fault after a power fail happened
|
- Check that the Power Cord is not entangled and is allowed to freely travel
- Check that the Power Cord is fully connected into the Control Box
- Plug desk into a working outlet (it may not be the current outlet) to test
- If steps 1-3 do not work, replace the Power Cord or Control Box
- After replacing the control box, synchronize the desk
|
| E11 |
- Lifting Column disconnected
- Lifting Column added or replaced
|
- Check Low-Voltage Cable connections for damage to the cord or pins
- Synchronize the desk
- If steps 1-2 do not work, replace Low-Voltage Cable
- Test individual Lifting Columns
- After replacing the Low-Voltage Cable or Lifting Columns, synchronize the desk
|
| E12 |
- Too much back drive occurred
- Lifting Columns are not level (one is higher than the other)
|
- Synchronize the desk
|
| E13 |
- Squeezed Low-Voltage Cable
- Short in Lifting Column motor
|
- Check Low-Voltage Cable connections for damage to the cord or pins
- Replace Low-Voltage Cable
- Test individual Lifting Columns
|
| E15 |
- Low-Voltage Cable pulled during adjustment
- Internal fault
|
- Check that the Low-Voltage Cable is not entangled, and is allowed to freely travel
- If not installed already, use the strain-relief loop built into the Control Box to prevent pulling in the future
|
| E16 |
- Hitting multiple buttons simultaneously
|
- Check Controller for full function. Does the desk adjust all the way up and down?
|
| E17 |
- Control Box and Controller do not have up-to-date software
|
- Verify the Control Box Software is current. Software 30020000 v1.37 is not compatible
- Replace the Control Box with an updated version
- After replacing the Control Box, synchronize the desk
|
| E23, E24, E25 |
|
- Check Low-Voltage Cable connections for damage to the cords or pins
- Synchronize the desk
- If steps 1-2 do not work, test individual Lifting Columns
|
| E29, E30, E31 |
- Change in Lifting Column type (i.e. extended height to basic height)
|
- Check Lifting Column type to ensure it matches other Lifting Columns
- Change Lifting Column to correct type
- Synchronize the desk
|
| E35, E36, E37 |
- Loose or faulty Low-Voltage Cable
- Sensor inside Lifting Column is sending errors
|
- Check Low-Voltage Cable connections for damage to the cord or pins
- Synchronize the desk
- If steps 1-2 do not work, test individual Lifting Columns
|
|
E41, E42, E43
OVERLOAD
|
- Hit obstruction
- Lifting Column is overloaded
- Reached end stop
- Overload up occurred
|
- Remove obstruction from under the desk (e.g. storage, chair). Verify that items attached to the desk (e.g. privacy screens, computer) are free from obstruction too
- Remove weight load from desk; weight load should be evenly distributed
- Synchronize the desk
|
|
E47, E48, E49
OVERLOAD
|
- Reached end stop
- Hit obstruction
- Overload down occurred
|
- Remove obstruction from under the desk (e.g. storage, chair). Verify that items attached to the desk (e.g. privacy screens, computer) are free from obstruction too
- Synchronize the desk
|
|
E53, E54, E55, E59, E60, E61
COLLISION
|
|
- Remove obstruction from under the desk (e.g. storage, chair). Verify that items attached to the desk (e.g. privacy screens, computer) are free from obstruction too
- After too many "hit obstruction" errors, it may be necessary to synchronize the desk
|
| E65, E66, E67 |
- Motor poles are crossed
- Sensor cables crossed in Lifting Column
|
- Check Low-Voltage Cable connection(s) for damage to the cord or pins
- Synchronize the desk
- If steps 1-2 do not work, test individual Lifting Columns
|
| E71, E72, E73, E74, E75, E76 |
- Damage to Power Cord
- Damage to cable exiting Lifting Column
|
- Inspect Power Cord for damage; if found, replace Power Cord
- Inspect cable exiting Lifting Column for damage; if found, replace Lifting Column
- After replacing the Power Cord or Lifting Column, synchronize the desk
|
| E93 |
- Desk has hit an obstruction
|
- Remove the piece of obstruction from the desk's path
- Ensure that the desk has an unobstructed path
- Ensure no cables are interfering with gyroscopic obstruction sensor causing false triggers
- Synchronize the desk
|
| E94 |
- Control box does not detect the gyroscopic obstruction sensor
- Gyroscopic obstruction sensor is missing from the control box
|
- Ensure the gyroscopic obstruction sensor is plugged all the way into the control box
- If error continues, unplug gyroscopic obstruction sensor and plug it back in
- Synchronize the desk
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