If your desk is unresponsive and does not adjust.
To download the Troubleshooting guide, click here.
1. CHECK FOR POWER TO THE DESK.
- View instructions on how to check for power here.
2. CHECK FOR A FOREIGN DEVICE
- Error Code E09
- View instructions on how to check for a foreign device here.
3. CHECK THAT THE DESK IS NOT SEVERELY OVERLOADED
- Error Code E41, E42, E43, Overload
- View instructions on how to check for overloaded desk here.
4. CHECK THE CONTROLLER
- Plug in a new Controller into the Control Box. (❗️Service Tech Recommended ❗️)
- Adjust the desk up or down. If the desk starts to move, replace the defective Controller.
- After the Controller is replaced, synchronize the desk.
5. CHECK THE CONTROL BOX
- Plug in the original Power Cord, Controller and Low-Voltage Cables into the new Control Box. (❗️Service Tech Recommended ❗️)
- Tip: Software 3002000 v1.37 is not compatible with the Active Touch Controller. Replace with a compatible Control Box with software that is labeled SW 3002000 v1.57.
- Adjust the desk up or down. If the desk starts to move, replace the non-working Control Box.
- After the Control Box is replaced, synchronize the desk.
6. TEST INDIVIDUAL LIFTING COLUMNS
- View instructions on how to test individual Lifting Columns here.