Migration Collection Error Codes

If one of the Error Codes appear on your Digital-Display Controller, follow the troubleshooting steps.

                                          

ERROR CODE	POTENTIAL CAUSE	SOLUTION/TROUBLESHOOTING
SELECT HEIGHT	Desk height not selected	Lift up or press down on the Controller to scroll through the starting heights Choose the correct height  Wait for 2 seconds until the light guide fills. When all three bars are full, the starting height is saved If height displayed is still incorrect, please refer to this article Height Displayed is Incorrect.
E01  INITIALIZE SYNCHRONIZE	Desk has an unknown position  Desk has been unused for a long period of time  Lifting Column added or replaced  Electronics added or replaced (e.g. Control Box, Controller, Low-Voltage Cable)	Synchronize the desk
E08	Software program fault	Unplug the Power Cord from the outlet for 15 seconds, and plug back in Synchronize the desk  If steps 1-2 do not work, replaced the Control Box  After replacing the Control Box, synchronize the desk
E09	Multiple Controllers activated at the same time	Test Controllers one at a time  If necessary, replace the faulty Controller After replacing the Controller, synchronize the desk
E10	Power Cord pulled during desk adjusting up or down  Internal fault after a power fail happened	Check that the Power Cord is not entangled and is allowed to freely travel  Check that the Power Cord is fully connected into the Control Box  Plug desk into a working outlet (it may not be the current outlet) to test If steps 1-3 do not work, replace the Power Cord or Control Box  After replacing the control box, synchronize the desk
E11	Lifting Column disconnected Lifting Column added or replaced	Check Low-Voltage Cable connections for damage to the cord or pins  Synchronize the desk  If steps 1-2 do not work, replace Low-Voltage Cable  Test individual Lifting Columns  After replacing the Low-Voltage Cable or Lifting Columns, synchronize the desk
E12	Too much back drive occurred Lifting Columns are not level (one is higher than the other)	Synchronize the desk
E13	Squeezed Low-Voltage Cable  Short in Lifting Column motor	Check Low-Voltage Cable connections for damage to the cord or pins  Replace Low-Voltage Cable  Test individual Lifting Columns
E15	Low-Voltage Cable pulled during adjustment  Internal fault	Check that the Low-Voltage Cable is not entangled, and is allowed to freely travel If not installed already, use the strain-relief loop built into the Control Box to prevent pulling in the future
E16	Hitting multiple buttons simultaneously	Check Controller for full function. Does the desk adjust all the way up and down?
E17	Control Box and Controller do not have up-to-date software	Verify the Control Box Software is current. Software 30020000 v1.37 is not compatible Replace the Control Box with an updated version After replacing the Control Box, synchronize the desk
E23, E24, E25	Disconnection	Check Low-Voltage Cable connections for damage to the cords or pins Synchronize the desk  If steps 1-2 do not work, test individual Lifting Columns
E29, E30, E31	Change in Lifting Column type (i.e. extended height to basic height)	Check Lifting Column type to ensure it matches other Lifting Columns  Change Lifting Column to correct type  Synchronize the desk
E35, E36, E37	Loose or faulty Low-Voltage Cable Sensor inside Lifting Column is sending errors	Check Low-Voltage Cable connections for damage to the cord or pins  Synchronize the desk  If steps 1-2 do not work, test individual Lifting Columns
E41, E42, E43 OVERLOAD	Hit obstruction Lifting Column is overloaded Reached end stop Overload up occurred	Remove obstruction from under the desk (e.g. storage, chair). Verify that items attached to the desk (e.g. privacy screens, computer) are free from obstruction too Remove weight load from desk; weight load should be evenly distributed Synchronize the desk
E47, E48, E49 OVERLOAD	Reached end stop Hit obstruction Overload down occurred	Remove obstruction from under the desk (e.g. storage, chair). Verify that items attached to the desk (e.g. privacy screens, computer) are free from obstruction too Synchronize the desk
E53, E54, E55, E59, E60, E61 COLLISION	Hit obstruction	Remove obstruction from under the desk (e.g. storage, chair). Verify that items attached to the desk (e.g. privacy screens, computer) are free from obstruction too After too many "hit obstruction" errors, it may be necessary to synchronize the desk
E65, E66, E67	Motor poles are crossed Sensor cables crossed in Lifting Column	Check Low-Voltage Cable connection(s) for damage to the cord or pins Synchronize the desk  If steps 1-2 do not work, test individual Lifting Columns
E71, E72, E73, E74, E75, E76	Damage to Power Cord Damage to cable exiting Lifting Column	Inspect Power Cord for damage; if found, replace Power Cord Inspect cable exiting Lifting Column for damage; if found, replace Lifting Column After replacing the Power Cord or Lifting Column, synchronize the desk
E93	Desk has hit an obstruction	Remove the piece of obstruction from the desk's path Ensure that the desk has an unobstructed path  Ensure no cables are interfering with gyroscopic obstruction sensor causing false triggers Synchronize the desk
E94	Control box does not detect the gyroscopic obstruction sensor  Gyroscopic obstruction sensor is missing from the control box	Ensure the gyroscopic obstruction sensor is plugged all the way into the control box If error continues, unplug gyroscopic obstruction sensor and plug it back in Synchronize the desk

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