Troubleshooting

To download the User Guide, click here.

To download the Troubleshooting Guide, click here. 

If you are having trouble with your desk, try the simple steps outlined below. If problems persist, please refer to the Migration SE troubleshooting guide. 

DESK WILL NOT FULLY ADJUST 

1. Check that the power cable is fully plugged into the outlet 
2. Check that the power cable is fully plugged into the control box under the desk.
3. Check that the desk is not overloaded. The weight load should be evenly distributed.
4. Synchronize the lifting columns as outlined on the next page. 

POWER-SAVING CONTROL BOX: 

1. The control box automatically powers down into ‘standby’ mode after 20 seconds of inactivity. 
2. During standby mode, the control box only consumes 0.2 watt of power. 
3. With the control box in standby mode, the desk can lose power without affecting the synchronization of the lifting columns. However, a power loss still allows the control box to power down and ‘soft reset.’ (see below) 

CONTROL BOX SOFT RESET: 

1. Unplugging the control box from the power source, and then plugging it back in, interrupts power to the processor inside the control box. This power interruption causes the processor to reset. 
2. If the desk experiences an unexplained freeze or erratic performance, unplug the control box from the power source to cut power to the processor, and reset its routine. Wait a minimum of 5 seconds, and then re-connect the power. 
3. If this does not restore normal performance, additional troubleshooting steps are required. 

SYNCHRONIZING / INITIALIZING LIFTING COLUMNS: 

Note: When legs are not synchronized, the desk will only move in the down direction at a slower speed. Follow the steps below to synchronize the desk: 

1. Operate the desk all the way down to the lowest position, and release the down button. 
2. Press the down button again, and hold. 
   • After a few seconds, the desk will visibly move up and down, settling to its correct ‘bottom’ position. 
   • The lifting columns are now synchronized via the software in the control box.
3. Operate the desk all the way up and down to confirm proper function.

TESTING INDIVIDUAL LIFTING COLUMNS: 

1. The control box is coded to operate only when all lifting columns are properly connected. It is not possible to operate lifting columns individually for troubleshooting purposes. 
2. To properly identify faulty lifting columns, refer to step D of the troubleshooting steps. 

Note: Contact your Steelcase dealer for troubleshooting assistance. 

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User Guide