If your desk is unresponsive or or if the digital-display controller does not display the height, check for power to the desk.
1. CHECK OUTLETS
- Check for power at the outlet. Does another devise have power when plugged into the outlet?
- Check that the desk is fully plugged in at the outlet on the panel, wall or power strip located under the desk.
2. CHECK POWER SUPPLY
Verify that the Power Cord is fully seated when connecting to the Power Supply found under the desk.
3. CHECK POWER CONNECTION AT POWER SUPPLY AND COLUMN
Verify the 2-pin DC Power Cable is plugged into the Power Supply and Primary Lifting Column (1A).
4. CHECK LOW-VOLTAGE CABLES
Verify the 6-pin Low-Voltage Cable is connected to both the Primary (1A)and Secondary (1B) Lifting Columns.