TROUBLESHOOTING PARTS KIT
Having a spare part that is known to work will quickly lead to the accurate identification of faulty components. Without this, it can be little more than guesswork.
Steelcase strongly recommends that every Dealer maintain a small kit of parts for troubleshooting purposes.
This kit of parts should include:
| Lifting Column | Part No: 1273520001 |
| Control Box | Part No: 1243629001 |
| Simple Touch Controller | Part No: 1093294001 |
| Low-Voltage Cable | Part No: 841701015 |
| Power Cable | Part No: 22047301SR (North America) |
Always maintain a complete kit of troubleshooting spare parts that are known to work properly, to quickly identify the root cause of problems and resolve customer issues on the first try.
TROUBLESHOOTING STEPS:
| Step 1 | Check for power at the wall outlet; ensure the Desk is properly assembled, and all cables are securely connected. |
| Step 2 | Check all connections of Low-Voltage Cables. Are any of the pins in the connectors damaged or not making contact? |
| Step 3 | Obtain a Control Box, Controller and Power Cable that are known to work. |
| Step 4 | Using the known-good components, test the Lifting Column one by one (see Common Procedures). Replace any faulty Lifting Column. |
Between each of the following steps, be sure to initialize the Control Box (see Common Procedures).
Step 5: If Lifting Column operates properly, progressively swap out parts in the test setup as follows:
A. Swap the known-good Power Cable with the original from the non-functioning Desk. If it stops working, the Power Cable is faulty.
B. Using the original Power Cable, swap the known-good, Low-Voltage Cable with the original from the non-functioning Desk. If it stops working, the Low-Voltage Cable is faulty. Some Desk disassembly may be required.
C. Using the original Power and Low-Voltage Cables, swap the known-good Controller with the original from the non-functioning Desk. If it stops working, the Controller is faulty.
D. Using the original Power and Low-Voltage Cables and Controller, swap the known-good Control Box with the original from the non-functioning Desk. If it stops working, the Control Box is faulty.
Be sure to go through all of the steps above to fully identify all faulty components. There could be more than one!