Troubleshooting

To download the Office User Guide, click here.

To download the Home Office User Guide, click here. 

To download the Troubleshooting Guide, click here. 

If you are having trouble with your desk, try the simple steps outlined below. If problems persist, please refer to the Migration SE troubleshooting guide. 

DESK WILL NOT FULLY ADJUST 

• Check that the power cable is fully plugged into the outlet.
• Check that the power cable is fully plugged into the control box under the desk.
• Check that the desk is not overloaded. The weight load should be evenly distributed.
• Synchronize the lifting columns as outlined on the next page. 

POWER-SAVING CONTROL BOX: 

• The control box automatically powers down into ‘standby’ mode after 10 seconds of inactivity. 
• During standby mode, the control box only consumes 0.1 watt of power. 
• With the control box in standby mode, the desk can lose power without affecting the synchronization of the lifting columns. However, if the control box is still active and not in standby mode, a power loss will require that the lifting columns be re-synchronized.
• Power fluctuations and brownouts can also cause the need for re-synchronization.
• Synchronize the lifting columns as outlined below.

Note: The control box does not reset (initialize) by being unplugged and plugged back in. Refer to the power cycle procedure below. 

POWER CYCLE THE CONTROL BOX 

• In the unlikely event an error occurs, and the desk is unresponsive, disconnect power to the desk for at least 10 seconds to reset the control box. 
• Reconnect power to the desk and synchronize the lifting columns as outlined below. 

MEMORY RESET OF CONTROLLER

• In the unlikely event than an error occurs, the controller may need to be reset to the factory settings. 
• If you using the Active Touch Controller
  • Press and hold the 1, 2 and  buttons simultaneously for eight seconds. 
  • Continue to press and hold as the display cycles past "ADJUST HEIGHT" and actual desk height until the display flashes "MEMORY RESET
     and the light guide fills. 
  • Synchronize the lifting columns as outlined below.
• If using the 4 Preset Programmable Controller 
  • Press and hold the up-down buttons simultaneously for five seconds to reset the control box.
  • Synchronize the lifting columns as outlined below. 

SYNCHRONIZING LIFTING COLUMNS:

• Operate the desk all the way down to the lowest position, and release. 
• Press down on the controller or down button, and hold. 
• After two seconds, the desk will move up and down, settling to its correct 'bottom' position. 
• The lifting columns are now synchronized via the software in the control box. 
• Operate the desk all the way up and down to confirm proper function. 

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USER GUIDE

Office Users	Home Office Users