No Power To Desk:
1. Check for power at the outlet.
2. Check that the Power Cord is fully seated in the Control Box.
3. Inspect the Power Cord for defects; replace the defective cord.
4. Check that all cables are connected per the Assembly Directions.
Desk height is shown in centimeters instead of inches (or vice versa):
1. On the Controller, press and hold the 1 and time buttons simultaneously for 3 seconds.
2. The display will change from “CM” to “INCH” or “INCH” to “CM”.
3. The new selection will flash until the light guide fills. When all three bars are full, the height selection is saved.
Desk will not go up or down:
1. Check for power to desk.
2. Check that the desk is not severely overloaded (Error Code E41, E42, E43, E47, E48, E49). Remove or redistribute weight on the desk; weight needs to be evenly distributed and not concentrated over one Lifting Column. Base supports a maximum distributed weight capacity of 295 lbs/133.8 kg. Overloading the Desk could lead to damage that would not be covered by warranty. Tip: When calculating lifting capacity, subtract the weight of the work surface, understructure and options. See spec guide for weight capacity by configuration.
3. Power cycle the Control Box.
4. Ensure the Desk is in Standby mode (10 seconds of inactivity). Inspect the Low-Voltage Cables and Control Box for damaged pins. If any appear bent, use a thumb tack to correct. (Otherwise, replace necessary components with undamaged versions.)
5. Carefully check the condition of the LowVoltage Cable in the Lifting Column. If the Low-Voltage Cable is damaged, the entire Lifting Column must be replaced.
6. To prevent further damage, the Control Box will shut the whole Desk down if the Lifting Column is faulty. Test individual Lifting Columns.
7. Check the Low-Voltage Cable by swapping with a Low-Voltage Cable that is known to work.
8. Check the Control Box by plugging the original Power Cord, Controller and Low-Voltage Cables into a Control Box that is known to work.
Desk goes up, but does not go down (or vice versa):
1. Unplug Power Cable from wall.
2. Unplug each Low-Voltage Cable from the Control Box.
3. Inspect the Low-Voltage Cables and Control Box for damaged pins. If any appear bent, use a thumb tack to correct. (Otherwise, replace necessary components with undamaged versions.)
Desk does not go through full range of motion; Desk movement is not smooth; Lifting Column jerks or hops when raised or lowered:
1. Test individual Lifting Columns.
Adjusting the displayed height:
It may be necessary to adjust the displayed height due to different thicknesses of desktops etc. As standard, the display will show either 68 cm of 24.5 inch as the default desk height.
Press the up/down keys at the same time and keep them pressed for 5 seconds. This allows adjustment of the initial height. The display shows three dashes (---). When the display reverts to showing the height, the height can be adjusted using one of the up/down keys until the desired height is displayed. The system will return to normal operation (and briefly flash) after 5 seconds of inactivity on the keys.
The feature can be disabled via configuration which case pressing the up/down keys at the same time will be considered an illegal keypress.