If one of the Error Codes appear on your Digital-Display Controller, follow the troubleshooting steps.
Error codes in this article:
SELECT, HEIGHT; E01, INITIALIZE, SYNCHRONIZE; E08; E09; E10; E11; E12; E13; E15; E16; E17; E23, E24, E25; E29, E30, E31; E35, E36, E37; E41, 42, 43, OVERLOAD; E47, E48, E49, OVERLOAD; E53, E54, E55, E59, E60, E61, COLLISION; E65, E66, E67; E71, E72, E73, E74, E75, E76; E93, E94
To download the Troubleshooting Guide, click here.
SELECT, HEIGHT
Name: Select Height
Potential Cause: Desk height not selected
Solution/troubleshooting:
- Lift up or press down on the Controller to scroll through the starting heights.
- Choose the correct height.
3. Wait for 2 seconds until the light guide fills. When all three bars are full, the starting height is saved.
4. If height displayed is still incorrect, click here.
E01, INITIALIZE, SYNCHRONIZE
Name: The desk has an unknown position and needs to be synchronized
Potential Causes:
- Desk has an unknown position
- Desk has been unused for a long period of time
- Lifting Column added or replaced
- Electronics added or replaced (e.g. Control Box, Controller, Low-Voltage Cable)
Solution/troubleshooting: Synchronize the desk.
E08
Name: Watchdog
Potential Cause: Software program fault
Solution/troubleshooting:
- Unplug the Power Cord from the outlet for 15 seconds, and plug back in.
- Synchronize the desk.
- If steps 1-2 do not work, replace the Control Box.
- After replacing the Control Box, synchronize the desk.
E09
Name: LIN collision
Potential Cause: Multiple Controllers activated at the same time
Solution/troubleshooting:
- Test Controllers one at a time.
- If necessary, replace the faulty Controller.
- After replacing the Controller, synchronize the desk.
E10
Name: Power fail
Potential Cause:
- Power Cord pulled during desk adjusting up or down
- Internal fault after a power fail happened
Solution/troubleshooting:
- Check that the Power Cord is not entangled and is allowed to freely travel.
- Check that the Power Cord is fully connected into the Control Box.
- Plug the desk into a working outlet (it may not be the current outlet) to test.
- If steps 1-3 do not work, replace the Power Cord or Control Box.
- After replacing the Control Box, synchronize the desk.
E11
Name: Port/Channel mismatch
Potential Cause:
- Lifting Column disconnected
- Lifting Column added or replaced
Solution/troubleshooting:
- Check Low-Voltage Cable connections for defects to the cord or pins.
- Synchronize the desk.
- If steps 1-2 do not work, replace Low-Voltage Cable.
- Test individual Lifting Columns.
- After replacing the Low-Voltage Cable or Lifting Columns, synchronize the desk.
E12
Name: Position error
Potential Cause:
- Too much back drive occurred
- Lifting Columns are not level (one is higher than the other)
Solution/troubleshooting: Synchronize the desk.
E13
Name: Short circuit
Potential Cause:
- Squeezed Low-Voltage Cable
- Short in Lifting Column motor
Solution/troubleshooting:
- Check Low-Voltage Cable connections for defects to the cord or pins.
- Replace Low-Voltage Cable.
- Test individual Lifting Columns.
E15
Name: Power limit
Potential Cause:
- Low-Voltage Cable pulled during adjustment
- Internal fault
Solution/troubleshooting:
- Check that the Low-Voltage Cable is not entangled, and is allowed to freely travel.
- If not installed already, use the strain relief loop built into the Control Box to prevent pulling in the future.
E16
Name: Button error
Potential Cause: Hitting multiple buttons simultaneously
Solution/troubleshooting: Check Controller for full function. Does the desk adjust all the way up and down?
E17
Name: Safety missing
Potential Cause: Control Box and Controller do not have up-to-date software
Solution/troubleshooting:
- Verify the Control Box software is current. Software 30020000 1.37 is not compatible.
- Replace the Control Box with an updated version.
- After replacing the Control Box, synchronize the desk.
E23, E24, E25
Name: Port/Channel 1, 2, 3 missing respectively
Potential Cause: Disconnection
Solution/troubleshooting:
- Check Low-Voltage Cable connections for defects to the cord or pins.
- Synchronize the desk.
- If steps 1-2 do not work, test individual Lifting Columns.
E29, E30, E31
Name: Port/Channel 1, 2, 3 type error respectively
Potential Cause: Change in Lifting Column type (i.e. extended height to basic height)
Solution/troubleshooting:
- Check Lifting Column type to ensure it matches other Lifting Columns
- Change Lifting Column to correct type.
- Synchronize the desk.
E35, E36, E37
Name: Port/Channel 1, 2, 3 pulse fail respectively
Potential Cause:
- Loose or faulty Low-Voltage Cable
- Sensor inside Lifting Column is sending errors
Solution/troubleshooting:
- Check Low-Voltage Cable connections for defects to the cord or pins.
- Synchronize the desk.
- If steps 1-2 do not work, test individual Lifting Columns.
E41, E42, E43, OVERLOAD
Name: Overload Hit obstruction
Potential Cause:
- Lifting Column is overloaded
- Reached end stop
- Overload up occurred
Solution/troubleshooting:
- Remove obstruction from under the desk (e.g. storage, chair).
- Verify that items attached to the desk (e.g. privacy screens, computer) are free from obstruction too.
- Remove weight load from desk; weight load should be evenly distributed.
- Synchronize the desk.
View detailed instructions on how to check for an overloaded desk here.
E47, E48, E49, OVERLOAD
Name: Overload
Potential Cause:
- Reached end stop
- Hit obstruction
- Overload down occurred
Solution/troubleshooting:
- Remove obstruction from under the desk (e.g. storage, chair).
- Verify that items attached to the desk (e.g. privacy screens, computer) are free from obstruction too.
- Synchronize the desk.
E53, E54, E55, E59, E60, E61, COLLISION
Name: Collision
Potential Cause: Hit obstruction
Solution/troubleshooting:
- Remove obstruction from under the desk (e.g. storage, chair).
- Verify that items attached to the desk (e.g. privacy screens, computer) are free from obstruction too.
- After too many “hit obstruction” errors, it may be necessary to synchronize the desk.
E65, E66, E67
Name: Port/Channel 1, 2, 3 pulse direction respectively
Potential Cause:
- Motor poles are crossed
- Sensor cables crossed in Lifting Column
Solution/troubleshooting:
- Check Low-Voltage Cable connection(s) for defects to the cord or pins.
- Synchronize the desk.
- If steps 1-2 do not work, test individual Lifting Columns.
E71, E72, E73, E74, E75, E76
Name: Channel short circuit
Potential Cause:
- Power Cord defect
- Defective cable exiting Lifting Column
Solution/troubleshooting:
- Inspect Power Cord for defects; if found, replace Power Cord.
- Inspect cable exiting Lifting Column for defects; if found, replace Lifting Column.
- After replacing the Power Cord or Lifting Column, synchronize the desk.
E93
Name: Collision detection
Potential Cause:
- Desk has hit an obstruction
Solution/troubleshooting:
- Remove the object of obstruction from the desk's path.
- Ensure the desk has an unobstructed path.
- Ensure no cables are interfering with the obstruction detection dongle causing false triggers.
- Synchronize the desk.
E94
Name: Obstruction detection is not connected
Potential Cause:
- Control box does not detect the obstruction detection dongle
- Obstruction detection dongle is missing from the control box
Solution/troubleshooting:
- Ensure the dongle is plugged all the way into the control box or t-splitter connection.
- If error continues, unplug obstruction detection dongle and plug it back in.
- Synchronize the desk.
TROUBLESHOOTING GUIDE
| Migration Collection Complete Troubleshooting Guide |