| Error Code | Potential Cause | Solution |
| E01 |
-Position error -New Lifting Column added |
Initialize the Control Box. |
| E08 | -Program fault | 1. Unplug Power Cable for 15 seconds. 2. Initialize the Control Box. 3. Replace Control Box |
| E10 |
-Power cord pulled during desk adjusting up or down -Internal fault |
1. Check that the Power Cord is not entangled and is allowed to freely travel. 2. Plug desk into reliable 120v/240v outlet and test. 3. Replace Power Cable or Control Box. |
| E11 |
-Lifting Column disconnected -Lifting Column added or replaced |
1. Check Low-Voltage Cable connections for damage to the cord or pins. 2. Change Low-Voltage Cable or Lifting Column. 3. Initialize the Control Box. |
| E12 | -Too much back drive occurred | 1. Move desk to lowest position. 2. Initialize the Control Box. |
| E13 |
-Squeezed Low-Voltage Cable -Short in Lifting Column motor |
1. Check Low-Voltage Cable connections for damage to the cord or pins. 2. Isolate and replace Low-Voltage Cable. 3. Isolate and replace Lifting Column. |
| E15 |
-Low-Voltage Cable pulled during adjustment -Internal fault |
1. Check that the Low-Voltage Cable is not entangled, and is allowed to freely travel. 2. If not installed already, use the strain relief loop built into the Control Box to prevent pulling in the future. |
| E16 | -Hitting multiple buttons simultaneously | 1. Check Controller for full function. Does the desk adjust all the way up and down? |
| E17 | -Controller does not have up-to-date software | 1. Check the controller |
| E23, E24, E25 | -Disconnection | 1. Check Low-Voltage Cable connections for damage to the cord or pins. 2. Change Low-Voltage Cable or Lifting Column. 3. Initialize the Control Box. |
| E29, E30, E31 | -Change in Lifting Column type | 1. Check Lifting Column type to ensure it matches other Lifting Columns. 2. Change Lifting Column to correct type. 3. Initialize the Control Box. |
| E35, E36, E37 |
-Loose or faulty low-voltage cable -Sensor inside Lifting Column is sending errors |
1. Check Low-Voltage Cable connections for damage to the cord or pins. 2. Initialize the Control Box. 3. Replace Lifting Column. |
| E41, E42, E43 |
-Hit obstruction -Lifting Column is overloaded -Reached end stop |
1. Remove obstruction from under the desk (e.g. storage, chair). 2. Remove load. 3. Initialize the Control Box. |
| E47, E48, E49 |
-Reached end stop -Hit obstruction |
1. Remove obstruction from under the desk (e.g. storage, chair). 2. Initialize the Control Box. |
| E53, E54, E55, E59, E60, E61 |
-Motor poles are crossed -Sensor cables crossed in Lifting Column |
1. Check Low-Voltage Cable connection(s) for damage to the cord or pins. 2. Initialize the Control Box. 3. If steps 1-2 do not work, test individual Lifting Columns and replace if necessary. |
| E65, E66, E67 | -Motor poles are crossed -Sensor cables crossed in lifting column |
1. Check Low-Voltage Cable connection(s) for damage to the cord or pins. 2. Initialize the Control Box. 3. If steps 1-2 do not work, test individual Lifting Columns and replace if necessary. |
| E71, E72 |
-Damage to power cable -Damage to cable exiting lifting column |
1. Inspect Power Cord for damage; if found, replace Power Cord. 2. Inspect cable exiting Lifting Column for damage; if found, replace Lifting Column. |